DVLA BUSINESS PLAN 2013-14

How the Agency is changing 4. We are also planning for motorists in Northern Ireland to have the option of relicensing their vehicle online. Since , DVLA has consistently developed new digital services making it easier for customers to transact with us whilst delivering significant savings. In to we will plan and agree how we will move our services to new systems and when we will de-commission and shut down old systems. DVLA will work with the Cabinet Office and make use of legislative reform powers to expand opportunities for digital by default.

DVLA will work with the Cabinet Office and make use of legislative reform powers to expand opportunities for digital by default. We operate continuous insurance enforcement, a joint government and insurance industry initiative to combat uninsured driving. DVLA is committed to improving the way it handles complaints, achieving resolution at the earliest opportunity for our customers. Non-current assets are those that are not expected to be turned into cash within one year during the normal course of business. Intangible assets are also capital purchases but do not have a physical substance, for example software licence, project development. We intend to add milestones to:.

Whilst the agency recycles all paper through the Government Procurement Service closed loop initiative, we recognise that there is more we can do to reduce the amount of waste we produce.

We will pursue further savings as we replace our IT systems and customer take-up of digital services reaches full potential with users directly managing their own data more effectively.

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Business plan to HTML. We will pursue further savings as we replace our IT systems and customer take-up of digital services reaches full potential with users directly managing their own data more effectively. There is uncertainty over the scale and scope of the staff time and cost we will have to bear through transition to a new shared service provider and preparation for migration to a new IT platform.

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With the procurement of new and improved contracts for the purchase of plastic cards for driving licences and for the provision of vehicle tax enforcement services, the first phase of our efficiency programme will end. Poan vehicle registration certificates to fleet owners.

Skip to main content. In recognition of this change to our operating cost base, we will conduct a review of fee income and future investment requirements and propose a strategy for the future that rebalances and limits charges imposed on plam whilst ensuring the long-term continuation of DVLA services.

dvla business plan 2013-14

To achieve the vision we will need to become an organisation that is digital by default, with services so good that people want to use the digital one first. Is this page useful? We will measure our progress in delivering the vision against the following pla milestones to:. We also publish contract and expenditure details. This publication is licensed under the terms of the Open Government Licence v3.

The Agency has installed rainwater harvesting, waterless urinals and low flush toilets across its estate. Read 20131-4 full debate on this important, ubsiness and complex issue at: This is a vehicle road use tax levied as an excise duty which must be paid for most types of vehicle which are used or parked on public roads in the UK. It details our 16 key performance measures and 19 customer service measures.

During to we will: Business plan to PDF4.

dvla business plan 2013-14

We also publish contract and expenditure details. This digital direction is the core of the DVLA operational change programme. ICT is an umbrella term that includes any communication device or application, encompassing computer and network hardware and software, cellular phones, satellite systems, radio, television and the various services and applications associated with them.

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Intangible assets are also capital purchases but do not have a physical substance, for example software licence, project development. To deliver a registration certificate from an application notifying changes to the registration certificate within 30 working days.

DVLA business plan 2013 to 2014

Who we are and what we do 3. Heavy goods vehicle road user levy. Supporting delivery of our plan 6.

dvla business plan 2013-14

We will continue good practices such as water auditing, replacing valves where appropriate and monitoring the consumption checking for unusual patterns or possible leaks. 201-314 CEO and the finance director attend four audit committee meetings each year, as observers.

SinceDVLA has consistently developed new digital services making it easier for customers to transact with us whilst delivering significant 20133-14.

To deliver a first registration certificate, excluding cherished transfers, within 14 working days. In to we will plan and agree how we will move our services to new systems and when we will de-commission and shut down old systems.

We will measure our progress in delivering the vision against the following headline milestones to:. In addition, the Chief Executive Officer CEO and six executive members meet formally after plam end of each quarter within the financial year to review the detailed financial performance and agree any changes to forecast and budgets for the rest of the year.